At shoe33, your privacy is not merely a legal obligation — it is a responsibility we take wholeheartedly. This document clearly explains how we collect, use, store, and protect the personal information of every member in Malaysia.
Quick Summary: shoe33 only collects information that is strictly necessary to operate your account securely. We do not sell, rent, or share your data with unrelated parties. You have the full right to access, amend, and request deletion of your data at any time.
This Privacy Policy is published by shoe33 and applies to all users who access or use our online betting platform, including the official website at shoe33.win and the shoe33 mobile app available for Android and iOS.
We understand that your trust is our most valuable asset. Every decision we make regarding data collection and handling is guided by one fundamental principle — protecting the privacy and interests of every member. This policy is written in plain language because we believe you deserve to know exactly what happens with your information, rather than having it buried behind confusing legal jargon.
By registering an account or continuing to use the shoe33 platform after the date of this policy update, you indicate your agreement to the practices described herein. If you do not agree with any part of this policy, please stop using our platform and contact our support team to close your account.
Shoe33 collects various types of information depending on how you interact with our platform. Below is a detailed breakdown of the data categories we collect:
| Data Category | Information Examples | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, identity card number, date of birth, gender | Identity verification (KYC) and compliance |
| Contact Information | Email address, phone number, residential address | Account and customer support communications |
| Financial Information | Bank account number, bank name, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Account security and fraud detection |
| Game Data | Betting history, wins, and used bonus records | Account management and responsible gambling |
| Cookie Data | Site preferences, login sessions, browsing behaviour | Experience personalisation and platform analytics |
We may also collect additional information during the identity verification process, such as an ID card image or selfie for KYC purposes. All such documents are stored securely and accessed only by authorized compliance staff.
Data Minimisation Principle: shoe33 only collects information that is strictly necessary for the stated purposes. We do not collect data that is excessive or irrelevant to the operation of our platform.
Every piece of information we collect is used for a clear and legitimate purpose. Below is the complete list of how shoe33 uses your data:
Shoe33 will not use your data for any purpose other than those stated above without first obtaining your additional consent.
Shoe33 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, there are limited situations where we may need to share certain information with trusted parties:
shoe33 never shares your personal information with advertising companies, data brokers, or any party not directly related to the operation of our platform.
Protecting your data is shoe33's top technical and operational priority. We continuously invest in the latest security infrastructure to ensure your information is always well-protected.
The layers of protection we employ include:
Incident Response: In the event of any security incident affecting your data, shoe33 will notify you within 72 hours of detection, along with details of the actions we have taken and will take to protect you.
Shoe33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect your experience on the shoe33 platform.
Shoe33 retains your personal data only for as long as it is needed for the purposes stated in this policy, or as required by applicable law. The following are our general data retention guidelines:
When data is no longer needed and there is no legal obligation to retain it, shoe33 will securely delete or anonymize that data using industry-recognized disposal procedures.
As the owner of your personal data, you hold the following rights, which shoe33 is committed to respecting and facilitating:
You have the right to request a copy of all personal data we hold about you at any time.
If any of your information is inaccurate or out of date, you have the right to request that we correct it promptly.
You may request the deletion of your personal data, subject to any legally binding obligations we are required to comply with.
You may object to the processing of your data for direct marketing purposes at any time, with no conditions attached.
You may request your data in a machine-readable format for transfer to another platform if needed.
In certain circumstances, you may request that we restrict the processing of your data while an investigation is being carried out.
To exercise any of the rights above, please contact our privacy team via live chat or email. We will process your request within 30 business days of receipt.
Shoe33 is an online betting platform designed exclusively for individuals aged 18 and above. We take the protection of minors very seriously and do not knowingly collect any personal information from individuals below that age.
All account registrations at shoe33 require strict age verification through our KYC procedure. Should we discover that we have inadvertently collected data from an underage individual, we will immediately delete all related information and close the account without delay.
If you suspect that someone under the age of 18 has registered an account at shoe33, please contact our support team immediately so that appropriate action can be taken.
Shoe33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. Any material changes will be communicated to you via a prominent notice on our website or by registered email at least 14 days before the changes take effect.
The "Updated" date shown at the top of this policy will always reflect the latest version currently in effect. We encourage you to check this page periodically to stay informed about how we protect your privacy.
Continued use of the shoe33 platform after any amendment is published will be considered your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the shoe33 privacy team is ready to assist you at any time.
For issues related to account management, deposits, or general gaming support, please use our primary customer support channel via live chat on the platform for a faster resolution.
Behind every technical measure we take lies one unwavering commitment — your data belongs to you, and we are simply its responsible custodians.
Every bit of data travelling between your device and shoe33's servers is protected by 256-bit SSL encryption — the same technology used by Malaysia's leading banks to secure their customers' financial transactions.
Shoe33 operates on a transparent business model — we generate revenue through our gaming platform, not by selling user data. Your personal information has never been, and will never be, traded to any third party.
From updating profile information to requesting full account deletion — you hold complete control over your data. Our team processes every request promptly and without unnecessary back-and-forth.
Shoe33's identity verification process uses a secure, integrated KYC system. Your identification documents are processed through encrypted channels and stored in an environment isolated from the platform's core systems.
Any usage analytics we conduct to improve the platform are performed using de-identified and aggregated data. You are never personally identified in any of our internal analytics reports.
You choose what you want to hear from us. Unsubscribe from promotional emails, turn off specific notifications, or limit communications to only what truly matters — all controllable from your account settings.
Register a shoe33 account today and enjoy an online wagering experience that is not only exciting, but also safe with your privacy protected at all times.